When to expect a reply
We aim to respond within 1–3 business days. During busy seasons or holiday periods this may take up to 5 business days. Messages received on weekends or public holidays will be handled the next business day.
If your inquiry is time-sensitive—such as an upcoming event or a shipping deadline—please include the relevant date in your message and we’ll do our best to accommodate.
What you can write about
We welcome a wide range of inquiries. To help us assist you quickly, please include relevant details such as order numbers, product names, preferred dates, or images when appropriate.
- Order questions: Order status, tracking, shipping times, and delivery issues.
- Custom requests: Personalized items, color or size variations, and special packaging.
- Wholesale and bulk orders: Pricing, minimums, lead times, and sample requests.
- Collaborations and partnerships: Influencer collaborations, brand partnerships, pop-up opportunities, and wholesale stockists.
- Press and media: Interview requests, media samples, and press kit information.
- Website help and feedback: Report technical issues, broken links, or share suggestions to improve the shopping experience.
- Returns and exchanges: Initiate a return or exchange request—please include your order number and reason for return.
- General feedback: Thoughts on products, ideas for future designs, or compliments—we love hearing what you think.
How to prepare your message
To speed up our response, please include:
- Order number (if applicable)
- Product name or description
- Preferred dates or deadlines
- Clear photos for custom or issue-related messages
Send your message to hello@rubysadorables.com. We read every message and appreciate the time you take to reach out.
Note: We cannot respond to messages sent via social media for order-specific issues—please use the email above so we can securely access your order details.